/* AI & Intelligence settings — separates player-facing behavior from internal CRM reasoning. */
/* Overview cards removed; the four working sections are direct tabs. */
.intelligence-main-tabs{margin-top:4px;padding-bottom:3px;border-bottom:1px solid #e6ebf0}.intelligence-main-tabs .player-ai-tab{border-radius:8px;padding:9px 13px}.player-ai-subtabs{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 14px;padding:6px;border:1px solid #e1e7ed;border-radius:10px;background:#f7f9fb}.player-ai-subtab{border:0;border-radius:7px;background:transparent;padding:8px 11px;color:#5f6e7e;font:inherit;font-size:12px;font-weight:700;cursor:pointer}.player-ai-subtab:hover{background:#fff}.player-ai-subtab.is-active{background:#fff;color:#244f73;box-shadow:0 1px 4px rgba(25,48,70,.09)}.player-ai-subpanel{display:none}.player-ai-subpanel.is-active{display:block}
/* Overview-only layout removed. */
.workflow-cheat-sheet{display:grid;gap:9px;margin:0 0 16px;padding:14px 15px;border:1px solid #dfe6ec;border-radius:11px;background:#f8fafb}.workflow-cheat-sheet-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.workflow-cheat-sheet-head h5{margin:0;color:#30475a;font-size:14px}.workflow-cheat-sheet-head p{margin:4px 0 0;color:#71808e;font-size:11.5px}.workflow-cheat-sheet-head>span{color:#7b8794;font-size:10px;font-weight:800;white-space:nowrap}.workflow-cheat-sheet-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:7px}.workflow-cheat-sheet-grid article{min-width:0;padding:10px 11px;border:1px solid #e2e8ed;border-radius:8px;background:#fff}.workflow-cheat-sheet-grid strong{display:block;color:#354b5e;font-size:11.5px}.workflow-cheat-sheet-grid p{margin:4px 0 0;color:#6d7c8b;font-size:10.5px;line-height:1.35}
.internal-intelligence-legend{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 14px}.intelligence-type{display:inline-flex;align-items:center;border:1px solid #dfe5eb;border-radius:999px;padding:4px 7px;background:#f6f8fa;color:#617181;font-size:10px;font-weight:800;letter-spacing:.02em}.intelligence-type.is-ai{background:#f3f7fb;color:#3d678a}.intelligence-type.is-hard{background:#f5f5f4;color:#4e5d68}.intelligence-type.is-guard{background:#fbf7ef;color:#7b6436}.intelligence-type.is-feedback{background:#f1f7f3;color:#456b52}.internal-intelligence-filter{gap:5px;font-family:inherit;line-height:1.2;cursor:pointer;transition:border-color .15s ease,box-shadow .15s ease,transform .15s ease}.internal-intelligence-filter strong{font-size:11px}.internal-intelligence-filter:hover{border-color:#aebfcd;transform:translateY(-1px)}.internal-intelligence-filter.is-active{border-color:#7895ad;box-shadow:0 0 0 2px rgba(72,111,143,.15)}.internal-intelligence-filter:focus-visible{outline:2px solid #4f7392;outline-offset:2px}.internal-intelligence-registry{display:grid;gap:18px}.internal-intelligence-area{display:grid;gap:9px}.internal-intelligence-area-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:0 2px}.internal-intelligence-area-head h5{margin:0;color:#34495d;font-size:15px}.internal-intelligence-area-head span{color:#84909c;font-size:11px}.internal-intelligence-card-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.internal-intelligence-card{padding:14px 15px;min-width:0}.internal-intelligence-card.is-search-target,.automation-rule.is-search-target{outline:3px solid rgba(44,93,132,.18);outline-offset:2px}.internal-intelligence-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.internal-intelligence-card-head h6{margin:7px 0 0;color:#263b4f;font-size:14px}.intelligence-rule-status{color:#617d69;font-size:10px;font-weight:800}.internal-intelligence-card p{margin:7px 0;color:#657585;font-size:12px;line-height:1.48}.internal-intelligence-card .internal-intelligence-summary{color:#384f63;font-weight:700}.intelligence-examples{display:grid;gap:4px;margin:9px 0}.intelligence-examples span{padding:7px 8px;border-left:2px solid #c8d7e3;background:#f8fafb;color:#5e7081;font-size:11px;line-height:1.35}.internal-intelligence-meta{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:10px;padding-top:9px;border-top:1px solid #edf1f4}.internal-intelligence-meta span{display:grid;gap:2px;color:#748291;font-size:10.5px}.internal-intelligence-meta b{color:#526476;font-size:9.5px;text-transform:uppercase;letter-spacing:.05em}
.confidence-domain-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:0 0 14px}.confidence-domain-grid article{padding:13px 14px;border:1px solid #e1e7ec;border-radius:10px;background:#fff}.confidence-domain-grid span{display:block;color:#7b8794;font-size:9.5px;font-weight:800;letter-spacing:.06em}.confidence-domain-grid strong{display:block;margin:5px 0;color:#32485b;font-size:13px}.confidence-domain-grid p{margin:0;color:#6f7d8c;font-size:11.5px;line-height:1.45}
.internal-automation-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.automation-group{display:grid;gap:7px;align-content:start}.automation-group h5{margin:0 0 2px;padding:0 2px;color:#42576a;font-size:13px}.automation-rule{padding:12px 13px}.automation-rule>div{display:flex;justify-content:space-between;gap:10px;align-items:center}.automation-rule strong{color:#31475a;font-size:12px}.automation-rule p{margin:5px 0 0;color:#6e7c8b;font-size:11.5px;line-height:1.42}.automation-state{display:inline-flex;border-radius:999px;padding:3px 7px;font-size:9.5px;font-weight:850;text-transform:uppercase;letter-spacing:.04em}.automation-state.is-on{background:#edf5ef;color:#467052}.automation-state.is-off{background:#f2f3f5;color:#6b737b}
.quality-two-column{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:16px;align-items:start}.internal-ai-quality{display:grid;gap:10px}.internal-quality-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px}.internal-quality-stats article{padding:11px;border:1px solid #e3e8ed;border-radius:9px;background:#fff}.internal-quality-stats strong{display:block;color:#30475a;font-size:19px}.internal-quality-stats span{display:block;margin-top:3px;color:#758392;font-size:10px;line-height:1.3}.internal-quality-recent{display:grid;gap:6px}.internal-quality-recent article{padding:10px 11px;border:1px solid #e6eaee;border-radius:9px;background:#fff}.internal-quality-recent article>div{display:flex;align-items:center;justify-content:space-between;gap:8px}.internal-quality-recent strong{font-size:11.5px;color:#3a5063}.internal-quality-recent p{margin:5px 0;color:#667686;font-size:11px;line-height:1.35}.internal-quality-recent small{color:#82909c;font-size:9.5px;text-transform:capitalize}.quality-agreement{font-size:9px;font-weight:800;border-radius:999px;padding:3px 6px;background:#f2f4f6;color:#697683}.quality-agreement.is-agree{background:#edf6ef;color:#477153}.quality-agreement.is-disagree{background:#faf1f1;color:#955050}
.service-desk-ai-review-panel{margin-top:18px;padding:16px}.service-desk-ai-review-summary{margin:4px 0 14px}.service-desk-ai-review-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.service-desk-ai-review-stats article{padding:11px 12px;border:1px solid #e3e8ed;border-radius:9px;background:#fbfcfd}.service-desk-ai-review-stats strong{display:block;color:#30475a;font-size:20px}.service-desk-ai-review-stats span{display:block;margin-top:3px;color:#748291;font-size:10.5px}.service-desk-ai-review-changes{margin-top:10px;padding:10px 12px;border:1px solid #e6ebef;border-radius:9px;background:#fbfcfd}.service-desk-ai-review-changes h6{margin:0 0 7px;color:#3a5063;font-size:11.5px}.service-desk-ai-review-changes p{display:grid;grid-template-columns:150px minmax(0,1fr);gap:8px;margin:4px 0;color:#6a7886;font-size:10.5px}.service-desk-ai-review-changes p strong{color:#405568}.service-desk-ai-punch-head{display:flex;align-items:flex-end;justify-content:space-between;gap:10px;margin:15px 0 8px}.service-desk-ai-punch-head h5,.service-desk-ai-history-head h5{margin:0;color:#34495d;font-size:13px}.service-desk-ai-punch-head p{margin:3px 0 0;color:#7b8794;font-size:10.5px}.service-desk-ai-punch-list{display:grid;gap:7px}.service-desk-ai-punch-item{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:center;padding:10px 11px;border:1px solid #e5eaee;border-left:3px solid #b7c3ce;border-radius:8px;background:#fff}.service-desk-ai-punch-item.is-high{border-left-color:#b84a4a}.service-desk-ai-punch-item.is-medium{border-left-color:#b98733}.service-desk-ai-punch-item>div>span{display:block;color:#5b6c7c;font-size:10px;font-weight:800}.service-desk-ai-punch-item strong{display:block;margin-top:2px;color:#33495c;font-size:12px}.service-desk-ai-punch-item p{margin:3px 0 0;color:#71808e;font-size:10.5px;line-height:1.35}.service-desk-ai-clear{display:flex;gap:8px;align-items:baseline;padding:11px 12px;border:1px solid #dfe8e1;border-radius:8px;background:#f8fbf9;color:#496656}.service-desk-ai-clear span{font-size:10.5px;color:#6d7e72}.service-desk-ai-history-head{margin:16px 0 7px}.service-desk-ai-review-history{display:grid;gap:6px}.service-desk-ai-review-history article{display:flex;justify-content:space-between;gap:12px;padding:9px 10px;border-top:1px solid #edf1f4}.service-desk-ai-review-history article>div{display:grid;gap:2px}.service-desk-ai-review-history strong{color:#42576a;font-size:10.8px}.service-desk-ai-review-history span,.service-desk-ai-review-history small{color:#7d8995;font-size:9.5px}.service-desk-ai-review-history small{text-align:right}
@media(max-width:1100px){.confidence-domain-grid{grid-template-columns:1fr}.workflow-cheat-sheet-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.internal-intelligence-card-list,.internal-automation-grid,.quality-two-column{grid-template-columns:1fr}}
@media(max-width:680px){.intelligence-main-tabs{overflow-x:auto;flex-wrap:nowrap}.intelligence-main-tabs .player-ai-tab{white-space:nowrap}.player-ai-subtabs{overflow-x:auto;flex-wrap:nowrap}.player-ai-subtab{white-space:nowrap}.workflow-cheat-sheet-grid,.internal-intelligence-meta,.internal-quality-stats{grid-template-columns:1fr}.internal-intelligence-card-list{grid-template-columns:1fr}}
/* Conversation-derived Player AI knowledge review */
.player-ai-source-stats{gap:7px}.player-ai-source-filter{display:inline-flex;gap:5px;align-items:center;border:1px solid #dfe5eb;border-radius:999px;padding:7px 10px;background:#fff;color:#657484;font:inherit;font-size:11.5px;font-weight:700;cursor:pointer}.player-ai-source-filter:hover{border-color:#bdcbd7;background:#f8fafb}.player-ai-source-filter.is-active{border-color:#2c5d84;background:#edf4f9;color:#244f73}.player-ai-source-filter strong{font-size:12px}.player-ai-source-card.player-ai-conversation-source{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:18px;align-items:start;border-left:4px solid #d7e0e7;padding:17px 18px}.player-ai-source-card.player-ai-conversation-source.is-review{border-left-color:#c9943d}.player-ai-source-card.player-ai-conversation-source.is-approved{border-left-color:#4f8460}.player-ai-source-card.player-ai-conversation-source.is-disabled{border-left-color:#aeb7bf;opacity:.78}.player-ai-source-main{min-width:0}.player-ai-source-kicker{display:flex;gap:7px;align-items:center;flex-wrap:wrap}.player-ai-source-state,.player-ai-source-warning{display:inline-flex;align-items:center;border-radius:999px;padding:4px 7px;font-size:9.5px;font-weight:850;letter-spacing:.035em;text-transform:uppercase}.player-ai-source-state.is-review{background:#fbf4e7;color:#806329}.player-ai-source-state.is-approved{background:#edf6ef;color:#477153}.player-ai-source-state.is-disabled{background:#f0f2f4;color:#68737d}.player-ai-source-warning{background:#faece9;color:#965244}.player-ai-learned-knowledge{max-width:900px;color:#334c61!important;font-size:13px;font-weight:650}.player-ai-conflict-detail{padding:9px 11px;border-radius:8px;background:#fff4f1;color:#865147!important;font-size:11.5px}.player-ai-source-evidence{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-top:12px}.player-ai-source-evidence>div{padding:10px 11px;border:1px solid #e5eaee;border-radius:8px;background:#f8fafb}.player-ai-source-evidence strong,.player-ai-source-evidence span{display:block}.player-ai-source-evidence strong{margin-bottom:4px;color:#667586;font-size:9.5px;text-transform:uppercase;letter-spacing:.05em}.player-ai-source-evidence span{color:#526476;font-size:11px;line-height:1.45}.player-ai-source-provenance{display:flex;gap:10px;justify-content:space-between;align-items:center;margin-top:11px;color:#7c8894;font-size:10.5px}.player-ai-source-link{color:#2d648e;font-size:11px;font-weight:750;text-decoration:none;white-space:nowrap}.player-ai-source-link:hover{text-decoration:underline}.player-ai-source-actions{display:flex;gap:7px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.player-ai-source-status-control{display:grid;gap:5px;min-width:145px;color:#7b8794;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.player-ai-source-status-control select{width:100%;text-transform:none;letter-spacing:normal}.player-ai-source-editor{border-left:4px solid #2c5d84}.player-ai-source-editor-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;margin-bottom:13px}.player-ai-source-editor-head h5{margin:4px 0 0;color:#30475a;font-size:15px}.player-ai-source-editor-note{margin-top:10px;padding:9px 11px;border-radius:8px;background:#f7f9fb;color:#677687;font-size:11px;line-height:1.45}.player-ai-source-empty{display:grid;gap:4px;padding:24px;border:1px dashed #dbe2e8;border-radius:10px;text-align:center;color:#667687}.player-ai-source-empty strong{color:#3e5366}.player-ai-source-empty span{font-size:11.5px}
@media(max-width:780px){.player-ai-source-card.player-ai-conversation-source{grid-template-columns:1fr}.player-ai-source-actions{justify-content:flex-start}.player-ai-source-evidence{grid-template-columns:1fr}.player-ai-source-provenance,.player-ai-source-editor-head{align-items:flex-start;flex-direction:column}.player-ai-source-status-control{width:100%}}
.player-ai-mode-badge-button{font:inherit;cursor:pointer}.player-ai-mode-badge-button:hover{border-color:#aebfce;background:#f7fafc}.player-ai-mode-control{display:flex;align-items:center;justify-content:space-between;gap:18px;padding-bottom:14px;border-bottom:1px solid #e7ebef}.player-ai-mode-control>div{min-width:0}.player-ai-mode-control strong{display:block;margin-top:4px;color:#30475a;font-size:18px}.player-ai-mode-control p{margin:5px 0 0;color:#697687;font-size:12px;line-height:1.45}.player-ai-live-toggle{display:flex;align-items:center;gap:10px;min-width:235px;padding:11px 12px;border:1px solid #dce3e9;border-radius:10px;background:#fbfcfd;cursor:pointer}.player-ai-live-toggle input{width:18px;height:18px;accent-color:#2c5d84}.player-ai-live-toggle>span{display:grid;gap:2px}.player-ai-live-toggle b{color:#31475a;font-size:12px}.player-ai-live-toggle small{color:#758392;font-size:10.5px}.player-ai-mode-scope{margin-top:11px;padding:9px 11px;border-radius:8px;background:#f7f9fb;color:#687788;font-size:11px;line-height:1.45}.player-ai-mode-scope strong{color:#3e566b}.player-ai-channel-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;margin-top:11px}.player-ai-channel-grid article{padding:12px 13px;border:1px solid #e0e6eb;border-radius:9px;background:#fff}.player-ai-channel-grid strong,.player-ai-channel-grid span{display:block}.player-ai-channel-grid strong{color:#30475a;font-size:12px}.player-ai-channel-grid span{margin-top:4px;color:#758392;font-size:10.5px;line-height:1.4}.player-ai-auto-save-note{align-self:center;color:#758392;font-size:10.5px;font-weight:750;white-space:nowrap}.player-ai-intake-panel{padding:17px}.player-ai-intake-primary{display:flex;justify-content:space-between;gap:18px;align-items:center;padding-bottom:15px;border-bottom:1px solid #e7ebef}.player-ai-intake-primary>div{min-width:0}.player-ai-intake-primary strong{display:block;margin-top:4px;color:#30475a;font-size:17px}.player-ai-intake-primary p{max-width:800px;margin:5px 0 0;color:#687788;font-size:12px;line-height:1.5}.player-ai-intake-flow{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-top:14px}.player-ai-intake-flow article{display:grid;grid-template-columns:30px minmax(0,1fr);gap:10px;padding:12px;border:1px solid #e1e7ec;border-radius:10px;background:#fbfcfd}.player-ai-intake-flow article>span{display:grid;place-items:center;width:28px;height:28px;border-radius:50%;background:#edf4f9;color:#2c5d84;font-size:11px;font-weight:900}.player-ai-intake-flow strong{display:block;color:#31475a;font-size:12px}.player-ai-intake-flow p{margin:4px 0 0;color:#718090;font-size:10.8px;line-height:1.45}.player-ai-intake-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin-top:14px}.player-ai-intake-options .player-ai-live-toggle{min-width:0}.player-ai-intake-note{margin-top:13px;padding:10px 12px;border:1px solid #d9e5ee;border-radius:9px;background:#f6faff;color:#617487;font-size:11px;line-height:1.45}.player-ai-intake-note strong{color:#36566f}.player-ai-office-hours-panel{margin-top:14px;padding:16px}.player-ai-office-options{display:grid;grid-template-columns:minmax(220px,1fr) minmax(260px,1fr);gap:10px;align-items:stretch}.player-ai-office-options>label:first-child{display:flex;flex-direction:column;gap:6px;padding:10px 12px;border:1px solid #dce3e9;border-radius:10px;background:#fbfcfd;color:#536174;font-size:11px;font-weight:800}.player-ai-office-options select{border:1px solid #d6dde5;border-radius:8px;padding:9px;background:#fff;font:inherit;color:#31475a}.player-ai-office-options .player-ai-live-toggle{min-width:0}.player-ai-office-schedule{display:grid;gap:7px;margin-top:14px}.player-ai-office-day{display:grid;grid-template-columns:130px 90px minmax(115px,160px) 18px minmax(115px,160px);gap:9px;align-items:center;padding:8px 10px;border:1px solid #e4e9ed;border-radius:9px;background:#fff}.player-ai-office-day strong{font-size:12px;color:#31475a}.player-ai-office-day label{display:flex;gap:6px;align-items:center;font-size:11px;color:#687788}.player-ai-office-day input[type=time]{width:100%;border:1px solid #d8e0e6;border-radius:8px;padding:8px;font:inherit;color:#35495c;background:#fff}.player-ai-office-day.is-closed{background:#f7f9fb}.player-ai-office-day.is-closed input[type=time]{opacity:.5}.player-ai-office-actions{display:flex;justify-content:space-between;gap:14px;align-items:center;margin-top:13px;padding-top:12px;border-top:1px solid #e8edf1;color:#748191;font-size:11px}.player-ai-office-actions button{white-space:nowrap}@media(max-width:1100px){.player-ai-office-options{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:680px){.player-ai-mode-control,.player-ai-intake-primary{align-items:stretch;flex-direction:column}.player-ai-live-toggle{min-width:0;width:100%}.player-ai-channel-grid,.player-ai-intake-flow,.player-ai-intake-options,.player-ai-office-options{grid-template-columns:1fr}.player-ai-office-day{grid-template-columns:1fr 1fr}.player-ai-office-day strong{grid-column:1/-1}.player-ai-office-day>span{display:none}.player-ai-office-actions{align-items:stretch;flex-direction:column}.player-ai-office-actions button{width:100%}}
/* Player AI Playground simulator */
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